Return & Exchange Policy
At thryonixs, your satisfaction is our top priority. If your shoes don’t fit or meet your expectations, we make returns and exchanges simple and stress-free.
Returns & Exchanges Window
You can return or exchange your shoes within 30 days from the delivery date. To qualify, items must be:
- Unworn and in original condition
- In the original packaging, including all tags and inserts
How to Return or Exchange
- Contact Us: Email our support team at support@thryonixs.com with your order number and reason for return or exchange.
- Receive Instructions: We’ll provide a return shipping label and instructions to send the shoes back.
- Send It Back: Pack the shoes securely in the original packaging and ship them back to us.
Refunds
Once we receive and inspect your returned shoes:
- Refunds will be issued to your original payment method within 7–10 business days.
- Shipping fees are non-refundable.
Exchanges
If you’d like a different size or style:
- We’ll ship the new pair as soon as we receive your returned shoes.
- If your exchange is for a higher-priced item, you’ll be charged the difference.
- If it’s for a lower-priced item, the difference will be refunded to your original payment method.
Non-Returnable Items
- Shoes that have been worn outdoors
- Clearance or final sale items
- Gift cards
Need Assistance?
Our friendly support team is here to help with any questions about returns or exchanges. Contact us at support@thryonixs.com.